8 Taxi Cab Driver Qualities That Make For Amazing Customer Service

Driving is a serious job. Not only drivers have to be attentive on the roads, but also towards the passenger. Neglecting the needs of a passenger during the trip can lead to an unsatisfactory experience. This can harm in different ways like the passenger shifting to another cab service in the future. 

There is a range of cab services present out there. Not just the big names like Ola and Uber, but also smaller companies (in comparison) exist in different cities where they provide inter and intra city transportation. For example, if you wanted to travel in the South of India, you can choose between taxi companies like Orange Cabs, GetMeCab, and Aha Taxis which are also names of a few of the best cab services in Hyderabad and Bengaluru. Different cabs differ in terms of the cost, the distance they cover, and the timeliness they provide. You can look for the best cabs in your city and weigh your options. 

If you are looking for good rates, timely service, and peaceful journeys, Get Me Cabs is your pick. You will not only get clean cabs that are sanitized from time to time, but also an easy-to-use booking system that’ll help you confirm bookings in seconds. Moreover, the 24/7 customer support just comes as a life savior in times of need. Cabs that are provided also entitle to breakdown and accidental assistance. So you have a stress-free and joyful time in the cab, just how a trip should be! And the company provides an unmatched customer experience. 

The customer experience plays an important role in the tenure of a cab service. Providing good customer service can not only help the customer in building trust for the cab agency but also can give you a friend for the journey. So what are those key customer service skills that you as a driver must possess in order to stand out and be chosen multiple times? Let’s see.   

1. Knowledge of the area

We could argue saying that GPS and maps have made life easy. But sometimes GPS could be misleading. Especially when the place you visiting to isn’t located on the map. This may happen if the place is newly found, or at a remote location. In such cases, it is possible that it might have a different address on the map. A driver who knows his routes will help you with this confusion. You can directly reach your destination. Other than that, it also will take less time than a driver who isn’t well aware of the surroundings as they then would need to halt multiple times on the way or ask for directions.

2. Responsibility

Many times customers forget their bag, or maybe other belongings in the cab. They might not be the most precious of items or something that one's life depends on. But the minimum expectation from a cab driver would be to report it to the agency or try to give it back to the customer if they can. The cab drivers should also check for themselves before the customers completely step out of the vehicle if they have picked up everything they came with. In case they find anything which wasn't, it must be immediately brought to their notice. 

3. Politeness

People have bad days. During this time the least they would expect is to have a driver who has a bad day as well. Although it is absolutely possible and there’s nothing that can be done about that, a driver who takes charge of their feelings and behaves with politeness and respect with the passengers will make for someone who is remembered.

4. Clean cabs

One of the things that simply can’t be compromised is the cleanliness inside the cabs. Stepping into dirty, smelly or stained cover sheets would hardly make a passenger want to sit in. On the other hand, cabs that smell fresh and are clean appear welcoming and will make the passenger feel good too. Add that with a welcome greeting, probably from the audio device, and you got a passenger for life.

5. Punctuality

People book cabs for important reasons mostly when they had to get somewhere on time. The time slots on the booking apps help them decide when they would like to take the ride. Usually, as timings are prescribed on the app, expectations are very clear. However, if a cab arrives late, it’s not in the best interest of the passenger. But it happens a lot of times that cabs arrive in front of the gate, and the passenger is still getting dressed. Well, sometimes we just have to deal with it! 

6. Patience

Many times passengers can be stressed. Maybe they’re getting late to board a train or constantly being called from the other side. In these cases, it is possible for the passenger to lose temper over the slightest mistakes made by the cab driver that irritate them. These could be a bump on the road, or simply sighting some amount of dirt on the dashboard. Where these things should be avoided, it is also imperative for the driver to keep calm in these stressful situations. Although the number of rude passengers might be quite less than the polite ones, a cab driver needs to be ready for everything.  

7. Solution provider

Being a problem solver is a need for every type of job profile. And drivers are no exception either. Problems that might likely happen are blocked roads, heavy traffic, or an accident. The driver needs to take the charge with the best interest of the cab, and the passenger in mind. A cab driver needs to get out of the situation in the calmest manner possible with hardly any impact on the integrity of the passenger. 

8. Being attentive

This might be too much to ask for and the driver is already on the most crucial job of driving the cab which needs their entire attention. But, if possible, the cab driver must keep an eye on the passenger to see if they’re doing well back there or if they need something. Common things that can bother a passenger are over-cold AC or mosquitoes. This changes from person to person as it depends on the passenger’s habits. Bit if the cab driver can do anything to address them and probably eradicate the issue, they are in for 5 stars.

Experience drivers may be able to adapt to most of the qualities mentioned above. However, with proper training, the needed skills for a cab driver can be developed. Ultimately it boils down to how well the drivers know their trade and how much they love their job. A person who doesn’t like to socialize as much or talk to strangers might find a hard time adjusting to a driver's role. On the other hand, one who loves helping people and also enjoys being on the road will surely nail the gig. 

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https://www.getmecab.com/blog/Top-10-places-to-celebrate-HOLI-this-year-in-India 

https://www.getmecab.com/blog/-Top-5-Places-to-visit-this-New-Years-Eve-for-Astonishing-Experience